Refund policy

We offer a money-back guarantee(We only provide prepaid return labels for quality problem products. Other than that, customers need to pay for the return shipping fee). This only applies to products purchased directly from Dareu eSports. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.

We will provide you with a 15-day window (if you find any problems within 15 days after signing for the delivery, you can contact us for a return or exchange service).

Please make sure the package is in good condition and will not affect the re-sale. In addition, the shipped orders cannot be refunded during transportation.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please return the product within 15 days after you receive the package if you received a return notice.

If you are approved, then your refund will be processed in 1-2 working days, and a credit will automatically be applied to your credit card or original method of payment, within 1-2 working days.

Return Address:

13021 Leffingwell Rd Santa Fe Springs, CA 90670

Tel：(+1) 315-435-7330

Email：supports@dareu.com

Please do not return the package to the shipping address directly. If you need to return the package, please contact us and get our exact return address.

Return Freight

Non-quality problems of the return of goods, freight borne by the buyer.

If the product has quality problems that cannot be solved by sending parts, the seller shall bear the freight. This portion of the freight will be refunded to the buyer's account along with payment after the seller receives the return package.

No return requirement and only a refund:

1. Customers can contact the seller for a refund if the item is not shipped. (Because there is a time difference between the delivery of goods and the uploading of a tracking number, the delivery of goods depends on the actual delivery of packages.)

2. The package was confirmed lost. In this case, please help to complain to the courier and get the record number, and then the seller will arrange a new package or refund immediately.

Refund is not supported in the following situations:

1. Parcel in transit. The package may fail to be intercepted while it is in transit, please understand. The buyer can also contact the seller to verify the situation and resolve it.

2. The package was rejected by the customer. This is a very unethical purchase, as the seller not only bears the cost of the goods and shipping but also faces the high cost of returning the goods by courier.

Return costs should be paid by the seller in the following situations:

1. Product not working. Please contact the seller for after-sales, if the item needs to be returned, the freight will be borne by the seller.

2. Package damaged. If the product does not work properly due to logistics damage, please complain to the courier and get the record number, and then you can contact us to get a new package or replaceable accessories.

3. The product does not match the description. Contains product model, color, and version inconsistency. Such as if you buy a red but you received a green one. 

4. Shipment shortage. If there are necessary accessories not included in the package, please contact us in time.

Shipping costs should be paid by the customer in the following situations:

1. Returning products without any proven defect.

2. Warranty claims on items taken outside the original country of purchase

3. Returning items claimed to have defects but found to be in proper functioning status by Dareu eSports.

4. Costs related to unauthorized returns (any returns made outside of the approved warranty process)

Return and Exchange Steps
1. Please contact the seller to state the reason for the return and attach the order number.
2. After reaching an agreement with the seller, the package can be arranged and packaged and sent to the address provided by the seller.
3. The seller will inspect the goods after receiving them, and if there is no objection, the seller will arrange for the refunded goods to send in a new package within 1-2 working days.

The time limit for return and exchange

We only support refund or exchange requests initiated within 15 days of package receipt. Please check whether the goods are in good condition as soon as possible after receiving them.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at supports@dareu.com or leave a message on the contact form or chat online about your issue details. Dareu eSports will replace(at Dareu eSports expense) faulty products during the warranty period but damaged by human factors are excluded. A replacement resumes the warranty period left of the original order.

Order number of purchases made through Dareu eSports direct.

Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address to the item that was originally shipped).